Deepaks Rokjemperl Products (hereinafter referred as "www.deepakgems.com" or "website") has integrated one of the best Payment Gateway in our website (www.deepakgems.com) for ease of secure and safe transactions for happy customers. Our Payment partners are well equipped with security standards to avoid any misconduct or spam. Your shipping address, pin code will be verified with the database of the website before you proceed to pay for your purchase. In the event case, your order is not serviceable by our delivery partners or the merchant or the area is not covered, we would request you to provide us with an alternate shipping address which we expect to have on our shipping partner delivery list. In case there is any dispute regarding the shipment of the product or services for the area not covered by the website or its delivery partners, Deepaks Rokjemperl Products will not be responsible for the non-delivery of the product. In case you book multiple order for the products in one transaction, Deepaks Rokjemperl Products would endeavour to ship all products together. However, this may not always be possible due to some product characteristics and/or logistics' issues. If you purchase multiple products in single transaction, then all the products would be shipped to a single shipping address given by you. If you wish to ship products to different addresses, then you should book the orders separately based on the delivery addresses.

Shipping Terms

Deepaks Rokjemperl Products partners with best shipping solution providers Indiapost across India and world. All the products sold by Deepaks Rokjemperl Products can be purchased online from any part of the world. All purchases must be followed by a valid shipping address.

Shipping Charges

Deepaks Rokjemperl Products provides delivery on all products at nominal charge. In case there is any octroi charge, the same has to be bear by the customer. Different countries have different postage and they are mentioned in a chart when the goods are added to shopping cart. Hence postage shall reflect on your Total Amount before proceeding for Payment. It starts from India rupees 110/- and $ 8.00 for other countries.

Delivery Time

Deepaks Rokjemperl Products monitors and deliver quality product directly from Natural source. Deepaks Rokjemperl Products operates with 3-5 days shipping policy for the areas covered by our reputable shipping partners i.e. Indiapost . For overseas it will take 7 to 10 days.Business days exclude public holidays and Sundays.

Delivery to "Other Areas"

Other areas are referred to the areas where in there is limited scope of private shipping. In such cases if any order is booked from any such location, Deepaks Rokjemperl Products will intimate you before dispatch. In case of any expedited delivery request by you, additional charges will be applicable. With every order, you will receive an email containing the details of the order placed by you. Once we ship the product(s), you will receive another email containing the shipping details.

Taxes or Hidden Charges

There are no extra taxes, hidden costs or additional shipping charges. The price mentioned on the website is the final price. Our prices are all inclusive of taxes. In case there is any octroi charge, the same has to be bear by customer.

Cancellation Policy

You can cancel any order placed, provided it has not been dispatched. In this case, you need to intimate Deepaks Rokjemperl Products by e-mail (gemcraft2000@gmail.com) or call with purchasing details as soon as purchase is done.
Deepaks Rokjemperl Products reserves the right to refuse or cancel any order placed for any product that is listed at an incorrect price. In case, you are charged, the same shall be credited to your account (whichever is used at time of purchasing the product) and duly notified by email.
You must use your own credit card for credit card transactions. The liability to use a card fraudulently will be on you and the responsibility to 'prove otherwise' shall be exclusively on you. In case you received an open or unsealed package from Deepaks Rokjemperl Products shipping partners, please do not accept the shipment and intimate Deepaks Rokjemperl Products to investigate the issue. Deepaks Rokjemperl Products will replace the product without additional charges.
In case there are any quality concerns, please email us from your registered e-mail address at gemcraft2000@gmail.com by mentioning your subject line as Purchase Order No_Quality Concerns. E.g. X123_Quality Concerns.
Deepaks Rokjemperl Products takes quality as one of their top values. In case of any complaint, a special team will be assigned to investigate the matter in order to refund or replace the product to you. This process may take 3-4 weeks depending on concerns received by you.

Return & Refund Policy

Some time the banks suspect the transaction, in that case we are asked to provide the customer's validity, if the customer is the holder of the card or not. We ask customer to provide the same. If the customer fails to provide scan copy of the front side of the credit card and his valid id. We cancel the order and 10 % is deducted and balnce is refunded to customer's account. Goods to be returned within 15 days from reciept of the parcel without any damages. Jewelry made by order- No Refund or replacement. Gemstones replacement or refund after deducting VAT-CST-LBT, Postage and 10%handling charges. Once the order has been cancelled, you will receive the refund within four weeks. The refund will be made by cheque.

Amendments

Deepaks Rokjemperl Products may amend this Policy at any time by posting a revised version on the website. The revised version will be effective at the time Deepaks Rokjemperl Products posts it on the website. You are advised to regularly check for any amendments or updates to the Policy.